Privacy policy

Welcome to District Eleven ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase products, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, register an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Payment-related information
Order history
Account login details

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website usage data
Pages visited
Date and time of visits
Referring websites

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Personalize content
Improve customer experience

You may disable cookies through your browser settings; however, certain features of our website may not function properly.

How We Use Your Information

We may use your information to:

Process and fulfill orders
Deliver purchased products
Manage customer accounts
Communicate order updates
Provide customer support
Respond to inquiries
Improve our website and services
Detect and prevent fraud
Comply with legal obligations
Send promotional communications (where permitted by law)

Payment Processing

Payments made through our website may be processed by trusted third-party payment providers.

District Eleven does not store complete payment card information on its servers. Payment information is securely processed by our payment partners using industry-standard security measures.

Please review the privacy policies of the payment providers you choose to use when making a purchase.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

Service Providers

Third-party companies that assist us with:

Payment processing
Shipping and delivery
Website hosting
Analytics services
Marketing services
Customer support services

Legal Requirements

We may disclose information if required to:

Comply with applicable laws
Respond to lawful requests
Protect our rights and property
Prevent fraud or illegal activities
Protect the safety of customers and the public

Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing activities
Withdraw consent where applicable
Request information about how your data is used

To exercise any of these rights, please contact us using the details provided below.

POPIA Compliance

District Eleven is committed to complying with the Protection of Personal Information Act (POPIA) of South Africa.

We process personal information lawfully, fairly, and transparently, and we take appropriate steps to ensure that information remains secure and is used only for legitimate business purposes.

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates regarding:

New arrivals
Promotions
Product launches
Special offers

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children's Privacy

Our services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are published constitutes acceptance of the updated policy.