Privacy policy

District Eleven ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

Full name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Order history
Customer service communications

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Operating system
Pages visited
Date and time of your visit
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Send order confirmations and shipping updates.
Improve our website, products, and services.
Detect and prevent fraud.
Comply with legal obligations.
Send promotional emails or marketing communications where you have chosen to receive them. You can unsubscribe at any time.

3. Payment Information

For your security, District Eleven does not store your complete payment card information. Payments are securely processed by trusted third-party payment providers that comply with applicable security standards.

4. Sharing Your Information

We may share your information with:

Payment processing providers.
Courier and delivery companies.
Website hosting and technology service providers.
Marketing service providers (where applicable).
Government authorities when required by law.

We do not sell, rent, or trade your personal information to third parties.

5. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services.

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders.
Provide customer support.
Meet legal, tax, accounting, and regulatory requirements.
Resolve disputes and enforce our agreements.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where legally permitted.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on your consent.
Request a copy of your personal information in a portable format where applicable.

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes have been posted constitutes acceptance of the updated policy.