Shipping policy

At District Eleven, we are committed to delivering your order quickly, securely, and efficiently. This Shipping & Delivery Policy outlines our shipping procedures, delivery timeframes, and customer responsibilities.

By placing an order with District Eleven, you agree to the terms outlined in this policy.

Order Processing

Orders are processed during normal business hours, Monday to Friday, excluding public holidays.

Once payment has been successfully received and verified, orders are typically processed within 1–3 business days.

Please note that processing times may be extended during:

  • Promotional periods
  • Seasonal sales
  • Public holidays
  • High-volume order periods
  • Unforeseen operational disruptions

Customers will receive confirmation once their order has been processed and dispatched.

Delivery Areas

District Eleven currently delivers throughout South Africa.

For international shipping inquiries, please contact our customer support team before placing an order.

Delivery availability may vary depending on your location and courier coverage.

Delivery Timeframes

Estimated delivery times after dispatch are:

Location Estimated Delivery Time
Major Cities & Metropolitan Areas 1–3 Business Days
Regional Areas 2–5 Business Days
Remote Areas 3–7 Business Days

Delivery times are estimates only and may vary due to circumstances beyond our control.

Shipping Costs

Shipping fees are calculated during checkout and are based on:

  • Delivery location
  • Package size and weight
  • Courier service selected
  • Promotional shipping offers

Any applicable shipping charges will be clearly displayed before payment is completed.

From time to time, District Eleven may offer free shipping promotions subject to specific terms and conditions.

Order Tracking

Once your order has been dispatched, you may receive tracking information via email or SMS where available.

Customers are responsible for monitoring shipment progress using the tracking details provided.

If you have not received tracking information within a reasonable period after placing your order, please contact our support team.

Delivery Requirements

To ensure successful delivery:

  • Customers must provide accurate shipping information.
  • A valid contact number must be supplied.
  • Someone should be available to receive the package at the delivery address where required.

District Eleven is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address details
  • Recipient unavailability
  • Refusal to accept delivery

The package may be returned to us by the courier.

Additional shipping fees may apply for re-delivery requests.

Delivery Delays

While we work closely with reputable courier partners, delivery delays may occasionally occur due to:

  • Severe weather conditions
  • Public holidays
  • Transportation disruptions
  • Customs inspections (for international shipments)
  • High shipping volumes
  • Events beyond our reasonable control

District Eleven shall not be liable for delays caused by third-party courier services or circumstances outside our control.

Damaged Packages

If your package arrives visibly damaged:

  1. Take photographs of the package and contents immediately.
  2. Retain all original packaging materials.
  3. Contact our customer support team within 48 hours of delivery.

Failure to report shipping damage within this timeframe may affect our ability to process a claim.

Lost Shipments

If your order appears lost in transit:

  • Contact us as soon as possible.
  • We will investigate the matter with the courier partner.
  • Resolution may include replacement, store credit, or refund where appropriate.

Investigation timeframes may vary depending on the courier involved.

Delivery Confirmation

A shipment may be considered delivered once:

  • Signed for by the recipient;
  • Delivered to the specified address; or
  • Marked as successfully delivered by the courier service.

Risk and responsibility for the goods transfer to the customer upon successful delivery.

Address Changes

Once an order has been processed, address changes may not always be possible.

Customers should carefully verify all shipping information before completing their purchase.

If an address correction is required, please contact us immediately and we will make reasonable efforts to assist.

Contact Us

For shipping or delivery-related inquiries, please contact us:

District Eleven

Email: support@districteleven.com

 

Business Hours: Monday – Friday, 08:00 – 17:00

District Eleven – Premium Fashion. Authentic Style.