Shipping policy

Thank you for shopping with District Eleven. We are committed to delivering your safety boots quickly and securely. Please review our Shipping Policy below.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, promotions, or holidays, processing times may be slightly longer.

2. Shipping Methods

We partner with trusted courier services to ensure reliable delivery of your order.

Shipping options and estimated delivery times will be displayed during checkout where available.

3. Delivery Timeframes

Estimated delivery times are:

Major cities: 2–5 business days
Regional areas: 3–7 business days
Remote locations: 5–10 business days

Delivery times are estimates only and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated during checkout based on your delivery address, order size, and selected shipping method.

Any applicable shipping fees will be displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

You can use the tracking number to monitor your shipment through the courier's tracking system.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

District Eleven is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

7. Failed Deliveries

If a delivery cannot be completed because:

No one is available to receive the parcel;
The delivery address is incorrect; or
The parcel is refused,

the courier may attempt redelivery or return the parcel to us.

Additional shipping charges may apply before the order can be resent.

8. Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.

Please include:

Your order number
Photographs of the package and products
A description of the issue

We will investigate the matter and work to resolve it as quickly as possible.

9. International Shipping

International shipping is not currently available unless otherwise stated on our website.

If international shipping becomes available, additional shipping charges, customs duties, taxes, and import fees may apply and are the responsibility of the customer.