Terms of service

Welcome to District Eleven ("we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of the District Eleven website, products, services, and related features. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our website or services.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or have the permission of a parent or legal guardian.
You are legally capable of entering into binding agreements.
The information you provide is accurate and complete.

3. Products and Availability

District Eleven offers fashion apparel, footwear, accessories, and related products.

All products are subject to availability.

We reserve the right to:

Limit quantities purchased.
Discontinue products at any time.
Modify product descriptions, pricing, or availability without notice.
Refuse or cancel orders where necessary.

We make every effort to accurately display product images and descriptions; however, actual colors and appearances may vary depending on your device settings.

4. Pricing and Payments

All prices displayed on our website are listed in the applicable currency and may include or exclude taxes as indicated at checkout.

We reserve the right to adjust pricing without prior notice.

Payment must be received in full before an order is processed and dispatched.

Accepted payment methods may include:

Debit cards
Credit cards
Instant EFT
Mobile payment methods
Other approved payment solutions

All payments are securely processed through trusted third-party payment providers.

5. Order Acceptance

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not constitute acceptance of your order.

District Eleven reserves the right to:

Cancel or decline any order.
Refuse service.
Limit quantities.
Request additional verification before processing an order.

Should an order be cancelled after payment has been received, a refund will be issued in accordance with our Refund Policy.

6. Shipping and Delivery

Delivery times provided on our website are estimates only.

While we aim to dispatch and deliver orders promptly, District Eleven shall not be liable for delays caused by:

Courier services
Customs procedures
Weather conditions
Public holidays
Force majeure events
Circumstances beyond our reasonable control

Risk in the products passes to the customer upon successful delivery.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted our Returns & Refund Policy.

8. Account Registration

Certain features may require account registration.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting access to your account.
Ensuring information associated with your account remains accurate.

District Eleven shall not be responsible for unauthorized account activity resulting from your failure to secure your login details.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Trademarks
Product images
Graphics
Website design
Text
Videos
Marketing materials

is owned by or licensed to District Eleven and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

10. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Interfere with website functionality.
Attempt unauthorized access to systems or data.
Upload malicious software or code.
Misrepresent your identity.
Violate applicable laws or regulations.

Any violation may result in suspension or termination of access to our services.

11. Limitation of Liability

To the fullest extent permitted by law, District Eleven shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of business opportunities
Data loss
Service interruptions

Our maximum liability relating to any order shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

12. Disclaimer

Our website and services are provided on an "as is" and "as available" basis.

While we strive to ensure accuracy, District Eleven makes no warranties regarding:

Website availability
Accuracy of content
Product availability
Error-free operation

We reserve the right to correct errors, inaccuracies, or omissions at any time.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of information as described in our Privacy Policy.

14. Third-Party Services

Our website may contain links to third-party websites or services.

District Eleven is not responsible for:

Third-party content
Third-party privacy practices
Third-party products or services

Access to external websites is at your own risk.

15. Force Majeure

District Eleven shall not be held liable for failure or delay in performing obligations where such failure results from events beyond our reasonable control, including: